What Our Customers Are Saying
The reason I am writing is to say thank you. My family and I are more content than we ever imagined in our new home and your staff played an enormous role in helping us to find it.
Since our purchase, both you and the manufacturer have called us every month to check on us and make sure that we are happy with our home. I have never before experienced such awesome customer service. My wife and I will definitely be recommending your business to all of our friends when they are ready to buy a new home.”
In my search for a manufactured home every dealer told us what great quality their homes were. But we would go through their homes, and open the doors to find inferior cabinets and doors. This made us wonder how the interior was built. Several salesman would call later. I took notes so I knew what they had told us. They seemed to forget what they had said and we would catch them in a lie. If you lie to me once, I never believe you after that!!!
When we moved in we made a list of things to be done and the factory sent someone to fix these problems. What they did not fix to my satisfaction, Mr. Royals had someone come out and fix at his expense because he wanted his customers to be happy. I can assure you Mr. Royals has a happy customer in the home of J.L. and Judy Clark. We continue to recommend Royals Homes to anyone that is looking for a home. We tell them, DON'T BUY A HOME UNTIL YOU GO TO ROYALS!”
When we were looking for our last home we shopped everywhere from Lake City, Live Oak and Gainesville to Valdosta. We couldn't find a home that met our budget and our needs while not compromising on the quality and structure of the home. A friend introduced us to the Royals family and we never looked back. Their ability to put you first, and make the purchase of a home fun, instead of frustrating, seems natural. We told them what we wanted and how much we wanted to spend and within very little time we were moved in and enjoying our new home. My parents were right, just the customer service alone sold me on doing business with Royals Homes and we have never met another home dealer that could compare.”
Having known Mr. Eugene Royals and the reputation of Royals Homes my wife Wanda & I went directly to Mr. Royals. Unfortunately a lot of times we find that people are not what they seem, but we were truly blessed to find that Mr. Royals and his whole staff were at the top of their game and more than willing to work with us in acquiring a new home.
The service and timely manner of things being done has been awesome, our Horton modular is everything we were told it would be.
Speaking for the Green family you will not find anyone better than Royals Homes."
You entire staff is very courteous and knowledgeable in their respective areas of expertise. I quickly learned that you hold a very high standard of excellence for your employees and anyone who represents your company. Anytime I have contacted your business for service or with a simple question, someone always responded in a very timely manner, and you have followed up to assure that I was satisfied that the issue at hand was properly resolved.
I have and will continue to recommend you and the quality home that you offer to anyone who is looking for a new home.”
The Royals team was very timely and efficient with everything. After a few months in our home we called back and added our new front porch addition. And once again, they delivered, great service and satisfaction."
So, to the Royals Homes family, Thank you for making the building of our home a great experience.”
Purchasing our home has truly been a pleasant experience. Thank you!”
Call it what you will but we had a feeling about Mr. Eugene and his sales and office personnel, it was a feeling of trust. A business can say anything but when people answer all your questions, don't rush you to make a decision, and take time to give you both ins and outs, you know they have the integrity you want in making this very important purchase of your home.”
We feel our home is representative of the quality homes and service at Royals. Bo and the staff stayed in constant contact with us through every step of the process to assure we were informed and happy. Even after we had moved in they checked on us to make sure we were truly happy satisfied customers.
If you are in the market for a new home we strongly recommend visiting the friendly staff at Royals Homes.”
A heartfelt thank you!”
We needed lots of space so that our 100-year-old mother could live with us.
Everyone has assumed we built a site built and are amazed to learn otherwise. Mr. Eugene and his staff have gone over and above to make sure that we have been taken care of and the Southern Energy folks call us all the time just to make sure everything is A-OK!
*They are seriously interested in our satisfaction!*
We will get anxiety attacks to think we might have bought someplace else. If you are thinking about buying a new home and want straight answers and quality, I wouldn't do a thing until I talked to Mr. Eugene at Royals Homes.
Mr. Eugene we would like to say "Thank You" and let you know we are more than pleased with our home and wouldn't think of recommending any of our friends buying a home from anyone but you."
I wanted a place not too large but big enough for grandchildren one day. The front porch on this Southern Energy home was a sweller. I love the woods and the porch is perfect to see all the wildlife where my property sits.
The staff at Royals worked very hard to assure me that my investment in a Souther Energy Home was a good choice and that they were built on the standards of a site built home.
I love my new place and couldn't be happier.
The owner, Mr. Royals always greeted me with a hand shake and that made me feel like a valued customer. SATIFACTION is their goal and Southern Energy out of Alabama would follow up to make sure their service was a ten after any work was completed. If you are looking for a quality home and great staff ROYALS is the place to go.”
I was on Highway 90 West in Lake City one afternoon and noticed a beautiful home at Royals and thought, "Wow, Royals is now providing site built homes", and I stopped in to see the Southern Energy Home Hampton Model. Much to my surprise this was a true modular home and both the interior and exterior were of the highest quality.
After meeting with the staff at Royals, (Bo was a HUGE help). shortly the order was placed and within a very short time my home arrived.
Bo and all of the Royals family were so very helpful with my choices for the home and for the few changes that I requested. Additionally, Mitch Brown at First Federal made the home loan process so easy and smooth it was almost unbelievable.
Once my home was on site the set-up process went incredibly fast and both the factory and Royals Homes ensured my move in date was met.
As to the overall quality of the home I cannot express enough how very happy I am with the finished product - visitors to my home are astounded by the beamed living room, huge bathrooms and the lofty 9 foot ceilings beautifully crowned through-out, (even in the laundry room).
I recommend that you stop by Royals Homes and meet with their family - you will not be disappointed.
I purchased it at Royals Homes. I have now been in my home for 6 years and I still loved it. My light bill down south was $400 per month. Now I pay under $100 a month light bill and living it, over 2,000 sq. ft.
Not only do they have a great reputation here in the community, but their customer service team is great and friendly to work with. The quality and construction of my home far surpassed my expectations. I highly recommend Royals Homes to family and friends when making a big decision such as buying a new home. You will not be disappointed that you did.”
The wife and I went to see Eugene Royals at Royals Homes in Lake City, Florida. He helped us pick out the almost perfect home plan from Southern Energy's many floor plans, then went to work to have the changes made to fit our every need. He worked with SE Homes engineers to make sure every thing was up to code and they came back with a plan the way we wanted it. We closed the deal and they built OUR home. Our house was delivered and set up right. The Royals team and the SE Energy team were not satisfied until my wife was satisfied and that makes us all happy.
These are the people that could have you "Living the Dream."